IT Support Specialist

EnergyCAP, LLC is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings.

If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!  We’re looking for an IT Support Specialist to join our Technology Team who will support our growing international team and office based in Dublin, Ireland.

Position type: Full-time, exempt

Location:  The position is located in our Dublin, Ireland office. Employees must work in the Dublin office at least 2 days per week.

Key responsibilities:

• Support the daily operation of EnergyCAP in-office and remote staff.
• Organize and respond to staff-submitted desktop support tickets.
• Communicate and build relationships with EnergyCAP staff.
• Monitor and optimize office networking, wiring and Wi-Fi hardware, working with building IT staff if necessary.
• Work as part of the EnergyCAP Technology team.
• Work with our Technology team to plan network and computer changes and the feasibility of projects recommended by EnergyCAP staff.
• Monitor technology trends and make recommendations on incorporating new technology into the company’s existing platforms.
• Purchase, configure, and install hardware and software to meet the needs of EnergyCAP international staff.
• Be able to quickly and autonomously close support tickets.
• Produce clear documentation on necessary processes and tasks.
• Be included in EnergyCAP Technology team sprints, stand-ups, and demos.

Required experience and skills:

• Holds an associate or bachelor’s degree in a technology field or possesses relevant work experience.
• System administration skills with Windows, MacOS, and Linux.
• Able to identify and resolve hardware, network, and software problems.
• Support common desktop environments and software.
• Understanding of Active directory, Azure EntraID, DNS, VLANS, NAT, DHCP, Group Policy
• Familiar with device management tools, Intune, Kandji, Apple Business Manager
• General scripting including some knowledge in PowerShell, PHP, Bash
• Excellent customer service and communication skills.

Benefits:

• Competitive pay. Pay is commensurate on a variety of factors including the candidate’s experience, knowledge, skills, and abilities.
• 4 weeks paid holidays
• Professional coaching
• Emergenetics Development Program
• Customized employee success program
• Hybrid work environment, requirement to be in the Dublin office at least twice per week
• An inclusive multicultural environment, fun, fast-paced, young, outgoing, positive, and friendly
• Our business centre in Dublin is equipped with showers, canteen, café, meeting areas, and parking
• Excellent career opportunities to develop your skills and grow massively within the company
• Budget for advanced courses to improve your skills
• Company-paid life insurance
• Long-term Income Protection
• Company Pension contribution match

About EnergyCAP, LLC:

EnergyCAP, LLC is the leading energy and sustainability ERP, empowering customers with full control and understanding of their energy and sustainability data to reduce their carbon footprint and drive savings. For over forty years, thousands of public and private institutions have been using EnergyCAP, LLC to streamline accounting processes, reduce resource consumption, and identify opportunities for sustainable operations. EnergyCAP helps customers who are drowning in paper bills, manual processes, and cumbersome spreadsheets and enables them to execute, analyze, and report on the energy and decarbonization projects needed to create a more sustainable world.

Build a more sustainable future with us. Visit www.EnergyCAP.com to learn more.

EnergyCAP, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.